Customer Experience
Trade Smarter with Fast Execution and Low Spreads
Austin Pips Customer Service has become one of the company’s cornerstones, going above and beyond providing the ultimate customer service experience to retail and professional clients from Australia to the four corners of the world. Austin Pips multi-award-winning customer service delivers personalised, proactive and instant support to traders 24/7* on the channel of their choice via phone, email, live chat, social media and more.
What does it Contain?
99.52%
The Austin Pips Customer Support Team is always set to listen to a trader attentively and help troubleshoot no matter what the issue is. Your needs and success are at the forefront of every interaction. Timely and attentive support whenever and wherever you are. With Austin Pips Customer Support, what you can achieve is limitless.
150k+
Our journey to the top of the industry’s podium is powered by our team’s drive to deliver timely, cohesive, tailor-made, and complete support. It is more than just solving a customer’s problems and closing tickets. Our team is made up of attentive problem solvers who genuinely want to help you succeed. The Austin Pips Customer Support Team is always willing and ready to provide premium support with some of the industry’s most intuitive Customer Support technologies.
150%
Austin Pips strives to deliver top-class trading facilities and provide first-class products and services to customers who want to trade the world’s most popular markets. We deliver an immediate, proactive and award-winning customer experience. Traders’ growing trust in Austin Pips has raised our customers' support volume to an outstanding 108% growth. We go a long way to meeting the needs of our customers, navigating advice and solutions to any potential trading issue.
53K
Solving issues is all very well, but finding fast, convenient, easy ways to troubleshoot them and willingly going the extra mile is even better. Express and simple communication with customers, leaving nothing in doubt and being proactively helpful while using the latest features and functions of Customer Support Technology creates satisfied traders and sets us apart from competitors. Our international team of professionals are on hand to problem solve and help our customers enjoy a seamless trading experience.
Awards & Recognitions
Start Trading in Minutes
Access 10,000+ financial instruments
Auto open & close positions
News & economic calendar
Technical indicators & charts
Many more tools included
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